Terms and Conditions

Last updated: 20 April 2026

1. Introduction

These Terms and Conditions of Use (“Terms”) govern your access to and use of the website www.abrgracesolutions.co.uk (the “Website”). The Website is operated by ABR Grace Solutions, a company registered in England and Wales under company number 14180202, with its registered office at Suite 11, Malmarc House, 116 Dewsbury Rd, Leeds (“we”, “us”, “our”).

By accessing or using our Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Website.

These Terms refer to the following additional documents, which also apply to your use of our Website:

• Our Privacy Policy, which sets out how we process your personal data.
• Our Cookie Policy, which sets out information about the cookies on our Website.

2. About Us

We are ABR Grace Solutions, a domiciliary care agency providing home care services. We are registered with the Care Quality Commission (CQC) under provider ID 1-14796517463.

To contact us, please use the following details:

• Address: Suite 11, Malmarc House, 116 Dewsbury Rd, Leeds
• Email: info@abrgracesolutions.co.uk
• Telephone: +44 7401 301687

3. Changes to These Terms

We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are legally binding on you. The “Last updated” date at the top of this page indicates when these Terms were last revised.

4. Changes to Our Website

We may update and change our Website from time to time to reflect changes to our services, our users’ needs, our business priorities, or for any other reason. We will try to give you reasonable notice of any major changes.

5. Accessing Our Website

5.1 Our Website is made available free of charge.

5.2 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

5.3 You are responsible for making all arrangements necessary for you to have access to our Website.

5.4 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

6. Your Account

6.1 If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

6.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

6.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@abrgracesolutions.co.uk.

7. Intellectual Property Rights

7.1 We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use, and you may draw the attention of others within your organisation to content posted on our Website.

7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

7.4 Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged (except where the content is user-generated).

7.5 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

7.6 If you print off, copy, download, share, or repost any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

8. No Reliance on Information

8.1 The content on our Website is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

8.2 Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

8.3 Our Website does not provide medical or healthcare advice. The information on our Website about our care services is for general informational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition.

9. Limitation of Our Liability

9.1 Nothing in these Terms excludes or limits our liability for:

• (a) death or personal injury caused by our negligence;
• (b) fraud or fraudulent misrepresentation; or
• (c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.

9.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.

9.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• (a) use of, or inability to use, our Website; or
• (b) use of or reliance on any content displayed on our Website.

9.4 In particular, we will not be liable for:

• (a) loss of profits, sales, business, or revenue;
• (b) business interruption;
• (c) loss of anticipated savings;
• (d) loss of business opportunity, goodwill or reputation;
• (e) any indirect or consequential loss or damage.

9.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

9.6 We assume no responsibility for the content of websites linked to from our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

10. Acceptable Use

10.1 You may use our Website only for lawful purposes. You may not use our Website:

• (a) in any way that breaches any applicable local, national or international law or regulation;
• (b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• (c) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
• (d) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
• (e) to harass, abuse, threaten, defame or otherwise violate the legal rights of others;
• (f) to impersonate any person or entity, or to falsely state or otherwise misrepresent your affiliation with a person or entity.

11. Interactive Services

11.1 We may from time to time provide interactive services on our Website, including, but not limited to:

• Contact forms;
• Enquiry forms;
• Live chat services;
• Feedback or review sections.

11.2 We will do our best to assess any possible risks to users from third parties when they use any interactive service provided on our Website. However, we are under no obligation to oversee, monitor, or moderate any interactive service we provide on our Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards.

12. User-Generated Content

12.1 If you submit any content to our Website (including but not limited to reviews, testimonials, feedback, or enquiry information), you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute and display such content throughout the world in any media, subject to our Privacy Policy.

12.2 You represent and warrant that:

• (a) you own or otherwise control all of the rights to the content that you submit;
• (b) the content is accurate;
• (c) the content does not violate these Terms and will not cause injury to any person or entity; and
• (d) you will indemnify us for all claims resulting from content you submit.

12.3 We have the right, but not the obligation, to monitor, edit or remove any content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable, or which violates any party’s intellectual property or these Terms.

13. Viruses

13.1 We do not guarantee that our Website will be secure or free from bugs or viruses.

13.2 You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.

13.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

14. Linking to Our Website

14.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

14.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

14.3 You must not establish a link to our Website in any website that is not owned by you.

14.4 Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the home page, without our prior written consent.

14.5 We reserve the right to withdraw linking permission without notice.

14.6 If you wish to link to or make any use of content on our Website other than that set out above, please contact info@abrgracesolutions.co.uk.

15. Third-Party Links and Resources

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or the information you may obtain from them. We have no control over the contents of those sites or resources.

16. Applicable Law and Jurisdiction

16.1 These Terms, their subject matter and their formation, are governed by the laws of England and Wales. You can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.

16.2 If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

17. Trade Marks

ABR Grace Solutions and our logo are trade marks of ABR Grace Solutions. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under Section 7 above.

18. Severability

If any provision of these Terms is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision under this clause shall not affect the validity and enforceability of the rest of these Terms.

19. Waiver

No failure or delay by us in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

20. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us in relation to your use of our Website and supersede all previous agreements in respect of your use of the Website.

21. Contact Us

To contact us about any aspect of these Terms, please:

• Write to us at: Suite 11, Malmarc House, 116 Dewsbury Rd, Leeds
• Email us at: info@abrgracesolutions.co.uk
• Call us on: +44 7401 301687